Coordinate a hotel visit with reception
For a Seminyak hotel booking, provide the reservation name, room number, property address and a map link. Check whether reception needs advance notice before allowing a healthcare visitor upstairs. If you are staying in a private villa, give the entrance instructions and a contact for the host or manager. These practical details matter when you are resting and do not want to make repeated calls. Ask the team to confirm where the nurse should meet you, especially if a large property has more than one lobby or an entrance away from the main road.
Choose a package after describing your needs
The table brings together stomach-support, hangover, hydration and vitamin options available in the published catalogue. Bali Belly and Elite Hangover include different combinations of medication, while the immunity packages have their own vitamin formulations. Begin with your symptoms and health history so the team can assess whether any of these options is appropriate. Tell them if your enquiry is about general wellness rather than an acute problem. Reading a package description is useful preparation, but the clinical discussion determines the care that can be offered to you.
Requests from Umalas and Kerobokan
Please describe your actual neighbourhood instead of relying only on the word Seminyak in a property listing. An Umalas villa, a Kerobokan home and a central hotel can have different access instructions and travel requirements. Kerobokan and Seminyak are explicitly included in our free-transport list. For Umalas or another nearby address, ask the team to confirm the terms using your map pin. Do not assume that a familiar area name determines the route or the fee. A confirmed address helps both sides agree on an accurate visit plan.
Daily operating hours and the arrival window
Our operating hours are Daily 08:00 - 20:00 WITA. Estimated nurse arrival is 30-45 minutes after confirmation, depending on traffic, your location and nurse availability. Give the team time to review your symptoms and confirm a visit before treating that estimate as a plan. If the property restricts visitor access, arrange permission in advance. If you have a morning checkout or a transfer booked, tell the team immediately. Travel to your hotel and the appointment itself are separate parts of the schedule. Confirm a suitable appointment time within our daily operating hours.
Keep your package and transport costs visible
Bali Belly is IDR 1,500,000 and Elite Hangover is IDR 1,300,000 per person. Essential Immunity is IDR 1,000,000 and Elite Immunity is IDR 1,500,000. Optional add-ons range from IDR 250,000 to IDR 700,000 each and require assessment. The booking subtotal covers the selected treatments and add-ons; it should not be read as a confirmed transport quote for an unverified address. Ask for the full total in the conversation before agreeing. For a family or group, identify the chosen package separately for each person.
Discuss safety before giving consent
Our nurses hold STR/SIP credentials and use BPOM-registered medicines. Tell the team about allergies, ongoing medication, pregnancy and any medical conditions that could affect treatment. You can ask what is being proposed, why it is appropriate and what risks or follow-up instructions apply. A home visit still requires informed consent and an individual assessment. Immunity package names do not mean that an infusion can prevent infections or treat dengue. If you have fever or another unexplained symptom, explain it clearly so the clinician can advise on the next step.
Decide whether a mobile appointment fits
A villa or hotel visit can make an assessment more convenient for a suitable patient, but severe or worsening illness needs urgent medical care. Do not wait for a routine booking if someone collapses, becomes confused or has trouble breathing. For a planned visit, complete the form, review the details and send the request through WhatsApp. Your appointment is confirmed only when the team agrees the timing, location and suitability. Keep a way to contact the team after the visit, and follow advice about further evaluation if you remain unwell.